Payments, Fees & Refunds

1. Booking Fee & Platform Charge

1.1 Motormova operates as an online marketplace that connects customers with independent third-party vehicle transport providers (“Transporters”).

1.2 Upon acceptance of a Transporter’s offer by a customer, Motormova will charge a non-refundable booking fee equal to fifteen percent (15%) of the agreed transport price, unless otherwise stated in these Terms.

1.3 The booking fee is charged solely for the use of the Motormova platform and for facilitating the introduction between the customer and the Transporter.

1.4 Motormova is not a transport provider and does not perform, supervise, or guarantee any transport services.

2. Payment of Remaining Balance to Transporter

2.1 The remaining balance of the agreed transport price (being eighty-five percent (85%) after deduction of Motormova’s booking fee) is payable directly by the customer to the Transporter.

2.2 Motormova does not collect, hold, process, or control the remaining balance.

2.3 Payment of the remaining balance must be made only after the vehicle has been delivered and delivery has been confirmed.

2.4 The method of payment for the remaining balance shall be agreed between the customer and the Transporter and may include, without limitation:

• Cash
• Bank transfer
• Card payment
• Any other payment method accepted by the Transporter

2.5 Motormova shall not be responsible for:

• Collecting the remaining balance
• Enforcing payment between the customer and the Transporter
• Any disputes arising from the method or timing of payment of the remaining balance

3. Delivery Confirmation

3.1 Delivery shall be deemed complete when:

• The Transporter marks the job as “Delivered” on the Motormova platform; and/or
• The customer confirms delivery via the platform

3.2 Delivery confirmation triggers the completion of the job within the platform and confirms the customer’s obligation to pay the remaining balance to the Transporter.

3.3 Motormova may use delivery confirmation data solely for record-keeping, dispute handling, and platform administration purposes.

4. Refunds of Booking Fees

4.1 The Motormova booking fee is non-refundable, except where required by law or where Motormova determines, at its sole discretion, that a refund is justified.

4.2 Refund requests may require:

• Submission of evidence
• Administrative review
• Verification of transporter or customer fault

4.3 Motormova reserves the right to approve, partially approve, or reject refund requests.

4.4 Motormova is not responsible for refunds of any payments made directly to Transporters.

5. Relationship Between Parties

5.1 Transporters listed on Motormova are independent third-party contractors and are not employees, agents, or partners of Motormova.

5.2 Any contract for transport services is formed directly between the customer and the Transporter.

5.3 Motormova shall not be liable for:

• The performance or non-performance of transport services
• Loss, damage, or delay to vehicles
• Disputes between customers and Transporters

6. Limitation of Responsibility

6.1 Motormova’s responsibility is strictly limited to:

• Providing access to the platform
• Facilitating offer submission and acceptance
• Collecting the booking fee
• Providing administrative tools and dispute workflows relating to the booking fee only

6.2 Motormova does not guarantee:

• Transporter availability
• Pricing accuracy
• Completion of transport services

7. Jurisdiction & Governing Law

7.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.