1. Identity & Platform Integrity

Transporters must maintain a neutral presence on the platform. No company names, phone numbers, emails, website links, branding, or watermarks may appear in usernames, quotes, messages, or profile images. Contact details unlock only after a customer accepts a quote through Motormova.

2. Messaging & Pre-Acceptance Conduct

Messaging before quote acceptance must remain booking-related. Transporters may clarify job details and availability but must not request off-platform contact or attempt to divert work. Any attempt to move work off-platform before acceptance is prohibited.

3. Correct Booking & Completion Flow

Step 1 – Submit your quote on the job listing.
Step 2 – The customer accepts the quote and pays the booking fee.
Step 3 – Contact details unlock for both parties.
Step 4 – Complete the job as agreed.
Step 5 – Mark the job as delivered and request confirmation.

Jobs completed outside the platform are not protected and do not generate verified reviews.

4. Reviews, Ranking & Visibility

Profile visibility depends on completed on-platform jobs, verified feedback, response time, and communication quality. Off-platform work reduces verified activity and may impact long-term visibility.

5. Pricing & Earnings Control

Transporters set their own pricing and control their margins. Customers pay a booking fee to Motormova upon acceptance. The remaining balance is paid directly to the transporter after delivery. Motormova does not dictate per-mile rates.

6. Delivery Confirmation & Payment Integrity

Delivery is complete when the job is marked delivered in the dashboard and/or confirmed by the customer. Transporters must not misrepresent delivery status or demand full balance before delivery unless otherwise agreed.

7. Fair Competition & Conduct

Transporters must operate legally, maintain valid insurance, and communicate professionally. Fraud, misrepresentation, aggressive conduct, repeated cancellations, or circumvention attempts may result in suspension.

8. Two-Strike Compliance Policy

First confirmed breach results in a formal warning. Second confirmed breach may result in suspension or removal. Serious violations may result in immediate termination without warning.

Final Principle

Motormova provides structured access to demand. Stay compliant. Build trust. Win consistently.