1. Introduction

1.1 These Terms & Conditions govern the use of the Motormova platform by Service Providers (‘Transporters’).
1.2 By registering and using the Motormova platform, you agree to be bound by these Terms.
1.3 Motormova operates as an online marketplace connecting customers requiring vehicle transport services with independent transport providers.
1.4 Motormova is not a transport carrier and does not provide transportation services directly.

2. Definitions

• Platform – The Motormova website and associated systems.
  • Customer – A person or business requesting transport services.
  • Transporter / Service Provider – A registered user offering vehicle transport services.
  • Booking Fee – The fee payable by the Customer to Motormova upon acceptance of a quote.
  • Quote Value – The total agreed transport price between Customer and Transporter.

3. Role of Motormova

3.1 Motormova acts solely as an intermediary marketplace.
3.2 Motormova does not enter into transport contracts, guarantee job availability, guarantee payment outside of the booking fee, or assume liability for transport services performed.
3.3 The transport contract exists solely between the Customer and the Transporter.

4. Registration & Eligibility

4.1 Transporters must be legally authorised to operate, hold valid insurance coverage, maintain required licences, and provide accurate information.
4.2 Motormova reserves the right to suspend or terminate accounts that fail to meet compliance requirements.

5. Quotes & Acceptance

5.1 Transporters may submit quotes through the platform.
5.2 A contract is formed when the Customer accepts a quote and pays the Motormova booking fee.
5.3 The Transporter must honour the accepted quote unless otherwise agreed in writing.

6. Payment Structure

6.1 Customers pay a Booking Fee to Motormova and the remaining balance directly to the Transporter.
6.2 Motormova does not collect or hold the full transport price unless explicitly stated.
6.3 Transporters are responsible for invoicing Customers where required.

7. Booking Fee Structure

7.1 Motormova charges Customers a progressive booking fee upon acceptance of a quote.

7.2 The Booking Fee is calculated as follows:

7.3 A minimum booking fee of £10 applies.
7.4 VAT (currently 20%) is added to the Booking Fee only.
7.5 The minimum fee protects operational costs including payment processing, fraud prevention, platform maintenance, and customer support.
7.6 The Booking Fee is non-refundable except where required by law or under Motormova’s refund policy.

8. Transporter Responsibilities

8.1 Transporters must provide services professionally and lawfully, maintain insurance, communicate promptly, and complete jobs as agreed.
8.2 Transporters are solely responsible for vehicle condition, claims, disputes, damages, and regulatory compliance.

9. Reviews & Conduct

9.1 Customers may leave feedback.
9.2 Motormova reserves the right to remove misleading or abusive reviews.
9.3 Fraudulent activity, fee circumvention, or misuse may result in suspension.

10. Circumvention

10.1 Transporters must not encourage Customers to avoid paying the Booking Fee or attempt off-platform transactions.
10.2 Circumvention may result in suspension and recovery of lost fees.

11. Limitation of Liability

11.1 Motormova is not liable for service quality, delays, loss or damage during transport, or disputes between parties.
11.2 Liability is limited to the Booking Fee paid.

12. Termination

12.1 Motormova may suspend or terminate accounts where Terms are breached, fraud is suspected, or compliance fails.

13. Amendments

13.1 Motormova reserves the right to amend these Terms at any time.
13.2 Continued use of the platform constitutes acceptance of revised Terms.